Privacy & Cookie Policy

Lester Control Systems Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and protect your personal information.

This Privacy & Cookie Policy explains what data we collect through our website, how we use it and your rights under UK GDPR.

1. Who We Are

Lester Controls is a UK-based lift controller manufacturer. Our website provides product information, support resources and enquiry forms for individuals and businesses interested in our services.

Registered Office:
59 Imperial Way, Croydon CR0 4RR, United Kingdom

2. What Personal Data We Collect

We may collect the following types of information when you use our website:

Contact information you provide in forms (e.g. name, email, company, phone)
Marketing preferences if you opt into email updates
Technical data including IP address, browser type, device type referral source and site usage via cookies
Enquiry history if you submit requests through our Quotation System or Contact Form

3. How We Use Your Data

We use the information we collect for the following purposes:

To respond to your product or service enquiries
To process quote requests via our Quotation System
To send you relevant updates if you have opted in
To analyse website usage and improve user experience

4. Legal Basis for Processing

Under UK GDPR, our lawful basis for collecting and using your personal information depends on the context:

Consent – for sending marketing emails (you can withdraw at any time)
Legitimate interests – such as replying to enquiries or improving our website
Contract – when preparing quotes or responding to service requests

5. Sharing Your Information

We do not sell or rent your data. We may share it with:

Trusted service providers who help us operate the website (e.g. hosting providers)
Law enforcement or regulators if required to comply with legal obligations

All third parties are contractually required to comply with data protection laws.

6. Cookies & Tracking

Our website uses cookies to enhance your browsing experience and collect analytics.
Cookies are small text files stored on your device.

We use the following categories of cookies:

Essential – for website functionality
Analytics – e.g. Google Analytics to understand user behaviour
Marketing (if applicable) – for email signup popups or remarketing

When you visit our site, a cookie banner will ask for your consent to use non-essential cookies. You can manage your preferences at any time.

7. Data Retention

We keep personal data only as long as necessary to fulfil the purposes outlined above, unless a longer retention period is required by law.

8. Your Rights

Under GDPR, you have the right to:

Access your personal data
Correct inaccuracies
Request deletion
Object to or restrict processing
Withdraw consent
Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, contact: info@lestercontrols.co.uk

9. Links to Third Parties

Our website may link to external sites. This policy does not apply to them. Please read their privacy statements.

10. Changes to This Policy

We may update this policy occasionally to reflect changes in legal requirements or our business practices. Any updates will be posted here

11. Contact Us

For questions about this policy or how we handle your data, please contact:

Email: info@lestercontrols.co.uk
Phone: 020 8288 0668